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1994-02-13
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NetComm Australia
Frequently Asked
Questions List
Last Modified: November 17th, 1993
Archived at: The NetComm BBS (Numbers Below).
The FAQ is reposted bi-monthly onto :-
Usenet: news.answers,comp.answers,aus.comms,comp.dcom.modems
The FAQ is reposted monthly onto :-
FidoNet: aust_modem, netcomm_support
Please mail any submissions/corrections to :-
: Internet faq@netcomm.pronet.com
: FidoNet To: faq@netcomm.pronet.com 3:632/400
: CompuServe NetComm,75300,3571
: NetComm BBS 02 888 6904
#NOTE: This FAQ only covers questions about the newer products.
IE: Those after, and including, the SM7700 M7F.
--------------------------------------------------------------------------
NetComm Tech. Support BBS/voice numbers:
NetComm Australia, Sydney
BBS: 02 888 6904
02 878 7412
Voice: 02 805 1488
FAX: 02 887 4274
NetComm Australia, Melbourne
Voice: 03 696 2222
FAX: 03 696 6017
NetComm Australia, Brisbane
Voice: 07 852 1666
FAX: 07 252 2255
NetComm Australia, Perth
Voice: 09 470 5111
FAX: 09 470 5122
--------------------------------------------------------------------------
Questions :-
Q: Is there a HELP Screen/Function in the modem?
Q: How do I identify what modem I have?
Q: I used the #J command to connect to a LAPM modem and it didn't
disable LAPM.
Q: I have an Amiga computer and every time I turn on Hardware flow control
I suddenly can't talk to the modem anymore?
Q: I can't connect to some modems in LAPM/MNP Auto-Reliable (\N3) mode
even though these modems have MNP?
Q: What is flow control?
Q: What is the S register 33 all about?
Q: What are the Error Correction connect/fallback timings in the Series 4
SmartModem?
Q: What is MNP10?
Q: I sometimes connect with MNP4/v.42bis on to some non v.42bis modems?
Q: What do I do if I think my modem is faulty?
--------------------------------------------------------------------------
Q: Is there a HELP Screen/Function in the modem?
A: Yes there is. You can access the general HELP screen by typing
in command mode AT? <return>
This will give you a list of all the modem commands and a short
description of each command.
In some of the later Series 4 releases, you can search through the
help text by doing this :-
AT?search string
ie/ AT?S33
Will bring up the help text for the S register 33.
--------------------------------------------------------------------------
Q: How do I identify what modem I have?
A: There are 3 ways of identifying what modem you have.
1: Which is by far the most accurate, is to execute the command 'ATI9'
within a Terminal Program. This will return the Manufacturers
id string.
For the Current Series 3 E7 it will look like this.
SmartModem V.32bis E7 vx.xx T6 0xxx (C) NetComm 1991
For the Current Series 3 M7F it will look like this.
SmartModem V.32bis M7F vx.xx T7 0xxx (C) NetComm 1991
^^^^
This is the firmware revision
For the Current Series 4 E7 it will look like this.
Series 4 V.32bis Modem Y5D vX.XX (C) NetComm (Aust) 1992
For the Current Series 4 M7F it will look like this.
Series 4 V.32bis Modem Y7D vX.XX (C) NetComm (Aust) 1992
The 2400 bps products will be virtually the same, except a 4
instead of a 7.
2: Another Method is by looking on the front panel.
A Series 3 will have this on the front panel :-
"SmartModem V.32 M7F"
A Series 4 will have this :-
"SmartModem V.32bis M7F"
3: The third method is to look at the model number on the decal
underneath.
A Series 3 M7F has the model number SM7700
A Series 4 M7F has the model number SM7710
--------------------------------------------------------------------------
Q: I used the #J command to connect to a LAPM modem and it didn't
disable LAPM.
A: The #J Command doesn't really disable LAPM itself, it only disables
the LAPM detection routines and switches to LAPM regardless of
whether it was detected or not. This command is necessary when
connecting to some modems that do not support proper LAPM detection
ie/ TR250s (Trailblazers).
--------------------------------------------------------------------------
Q: I have an Amiga computer and every time I turn on Hardware flow control
I suddenly can't talk to the modem anymore?
A: Some Amiga terminal programs require the DSR (Data Set Ready) pin to be
high before it will transmit any data. You can do one of two things
either switch the DSR inhibitor switch on the back of the modem down.
Or set 'AT&S0'.
--------------------------------------------------------------------------
Q: I can't connect to some modems in LAPM/MNP Auto-Reliable (\N3) mode
even though these modems have MNP?
A: Some older MNP only modems do not handle the LAPM detect phase correctly
and thus get confused. All you have to do is set (\N2) MNP Reliable or
(\N7) MNP Auto-Reliable mode and you should be able to connect to these
modems perfectly.
--------------------------------------------------------------------------
Q: What is flow control?
A: Flow Control is a means of controlling the data movement between a PC
and a serial peripheral (i.e. modem or Printer) so as to allow the data
to be handled and processed at the speed that the device is capable of.
i.e. using a Series 4 SmartModem at 14400 bps line speed but an interface
speed (between modem & computer) of 38400. The data will be sent to the
modem too fast for it to process, so flow control is used to prevent the
data in its buffer being lost.
--------------------------------------------------------------------------
Q: What is the S register 33 all about?
A: The Mysteries of S33:
The value of S33 is used to determine two things, when to retrain, and
when to disconnect. The modem needs to issue a retrain in order to detect
loss of carrier (The other end hanging up).
Setting S33 smaller ( ie 1 or 2) will cause the modem to retrain on
smaller line disturbances but will decrease the possibility of missing
a disconnect event.
Setting S33 larger will make the modem less sensitive to line disturbances
(and thus reduce the number of unnecessary retrains) but increase the
possibility of missing a disconnect event.
Setting S33 to 0 will disable retrains completely and will prevent the
modem from disconnecting if the remote modem departs.
Unfortunately not all telephone lines have the same charactistics and so
the value of S33 may need to be altered to suit a particular line.
It is not recommended that you change the default value of S33 unless
you have a large problem with disconnects or a large numbers of unnessary
retrains.
--------------------------------------------------------------------------
Q: What are the Error Correction connect/fallback timings in the Series 4
SmartModem?
A: In LAPM/MNP Auto-Reliable Mode (\N3)
1.5 seconds of LAPM detect : 1.5 Seconds
2 MNP Detection Packets 2 seconds apart : 4 seconds
If a 'SYN' is detected, extend to 10 MNP Detection packets 2 seconds apart
Fallback to Constant Speed mode
In MNP Auto-Reliable mode (\N7)
2 MNP Detection Packets 2 seconds apart : 4 seconds
Fallback to Constant Speed mode
In MNP Reliable Mode (\N2)
15 MNP Detection Packets 2 seconds apart : 30 seconds
Disconnect
In LAPM Reliable Mode (\N4)
10 seconds of LAPM detect : 10 Seconds
Disconnect
----------------------------------------------------------------------------
Q: What is MNP10?
A: MNP10 is an integrated set of enhancements to achieve throughput on
impaired lines.
MNP10 Determines the optimal link speed for the line conditions.
MNP10 Determines the optimal packet size for the line conditions.
MNP10 over cellular links determine the optimal transmit level.
MNP10 is continually updating the above during a connection.
MNP10 provides, for the first time, an integrated suite of techniques
to provide maximum throughput on impaired lines. It provides a means
of ensuring that an error correcting link will be achieved and maintained
over the most severely impaired lines where previous error correcting
protocols would have failed. It will negotiate capabilities with the
remote modem and then monitor the performance of the line, dynamically
adjusting to the optimal link rate and packet size.
----------------------------------------------------------------------------
Q: I sometimes connect with MNP4/v.42bis on to some non v.42bis modems?
All I get is garbage on the screen.
A: Some brands of cheap Australian modems have a problem in the capabilities
phase of the MNP handshake, and falsely return that they support v.42bis
when in fact they don't. The only thing you can do when you encounter this
kind of problem is turn compression off (AT%C0).
----------------------------------------------------------------------------
Q: What do I do if I think my modem is faulty?
A: First. Go to the section in your manual titled "Technical Help".
Follow the simple fault finding Flow Charts and tables.
If you find that the fault still cannot be resolved then call
your local NetComm Support (The numbers are at the top of this FAQ),
and a Technician will organise for the modem to be returned and repaired.
NOTE: If you do not get a return Authorisation number before
returning the modem, you could be subject to the no fault charge
if the modem was tested and found to be working correctly.
----------------------------------------------------------------------------
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